Returns & Exchanges

At Hi Proof, we stand behind the quality of our premium food products and offer a 30-day satisfaction guarantee. If your order arrives damaged or doesn't meet your expectations, we are committed to making it right with a replacement or full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For quality concerns or shipping damage, please attach clear photos of the product and its original packaging.

• 3.
  Review and Approval

  Our quality assurance team will review your request within 2 business days to authorize your return or replacement.

• 4.
  Receive Refund or Credit

  Once approved, your refund will be processed back to your original payment method, typically appearing within 5-7 business days.